FREE UK Standard Delivery on all orders £50 & over*. (*Subject to T&Cs)

Highgrove Delivery

Highgrove Delivery

We can deliver to your home address or to an alternative address.
Please specify when placing your order.

For specific delivery enquiries please contact our customer services team on: 0333 222 4555

Delivery Times

We aim to deliver your goods to mainland UK addresses within 3-5 working days of receipt of your order (subject to availability). Deliveries outside the UK may take up to 14 days.

UK deliveries will usually be made Monday to Friday between 9am and 5pm. Parcels must be signed for; if no one is available to do this a card will be left at the delivery address confirming that the carrier has tried to deliver your parcel and it will be taken to the nearest Royal Mail Delivery Office. Please follow the instructions on the card to rearrange delivery or to collect your order from the Delivery Office.

Any times quoted for delivery are approximate only and A.G. Carrick Ltd shall not be liable for any delay in delivery of the goods howsoever caused. Risk of damage to or loss of the goods shall pass to you at the time of delivery. Where an alternative delivery point is used, according to instructions supplied by you at the time of ordering, ownership of the goods shall pass to you once the goods have been delivered, even if the goods have not been received by you in person.

International Delivery Charges

Our international delivery costs are shown below. There may be exceptions to these prices, for example with Roses or heavy items, however information will be displayed on the product page and the charges clearly displayed at the checkout page. Delivery charges are payable by you in addition to the purchase price.

Location

Rate

Europe

£25.00

USA & Canada

£40.00

Rest of World

£55.00

                               

Global Destinations

We accept orders for delivery to most global destinations. If your country is not listed in the drop down menu at the checkout please contact Customer Services who can quote and arrange delivery to your country.

Important: Local import restrictions. It is vital you check that the goods you are ordering are permitted to be imported into the destination country. A G Carrick Ltd does not accept liability for costs incurred if ordered goods are refused entry.

Order Tracking

If you would like to check the status of an order already placed please log in to your account and follow the appropriate tracking link if available. If no tracking link is shown please contact us at customerservices@highgroveshop.com. We will respond to you as soon as possible.

Payment Information

Payment will be taken at the time of order and you will be notified once your order has been despatched. For Hamper orders your payment details will be taken at the point of order however the payment will be taken from your card at the point of sending the Hamper out to you. Many of our products are made by artisan craftsmen using long manufacturing processes, therefore if for any reason it is not possible to fulfil your order within this time-frame you will be informed immediately.

Alcohol, food & drink

Please note we cannot deliver champagne, spirits or liqueurs outside Europe.

Packaging Policy

In order to minimise our impact on the environment and maximise the income to The Prince of Wales's Charitable Foundation we aim to keep our packaging to a minimum and wherever possible use environmentally friendly and recycled materials. We are unable to offer a gift wrapping service but do wrap items appropriately to ensure your order arrives safely.