Keeping You Safe

What to expect when you visit Highgrove

The health and safety of both our visitors and employees remains of paramount importance. In order to ensure a safe and enjoyable visit, we have put in place some safety measures that can be found below.

In addition please read about the steps we've taken to Staying Covid19 Secure.

For further information please refer to our Frequently Asked Questions

  • A tour consists of 12 people plus a guide, with a maximum of 6 groups per tour
  • A maximum of 12 visitors in the Estate Shop at any one time.
  • A one-way system has been put in place to avoid the crossover in opposite directions.
  • We have reduced the number of tables in the Orchard Tea Room in operation to ensure social distancing.
    Guests must wait to be seated and should not enter the building until advised to do so.
  • Hand sanitising stations have been set up at all entry points to the building, restaurant and shop.
  • Face coverings to be worn when entering the restaurant and can be removed when seated.
  • Non-fire doors will be wedged open, where appropriate, to reduce touch points.
  • We will ventilate the indoor areas as much as possible to ensure a through-flow of fresh air.
  • Frequent cleaning of objects and surfaces that are touched regularly by staff including counters, light switches etc.
  • Thorough cleaning of tables and chairs between customers with a spray cleaner that has been proven to kill Covid-19 within 30 seconds of contact.
  • Covid-19 handwashing posters on display by all hand-washing stations including customer toilets.
  • Reminding customers who are accompanied by children, that they are responsible for supervising them at all times and should follow social distancing guidelines.
  • Minimising contact by not pre-laying tables. We will provide cutlery and disposable condiments only when food is served.
  • Encouraging contactless payments where possible in the Shop and wiping down card machines after each use.
  • Our toilets are open but we ask that only two people at a time use them.
    More regular and thorough cleaning of toilets, door handles, taps etc.
  • All team members trained in correct hand-washing and frequency.
  • All Kitchen staff to wear disposable gloves which are changed frequently.
    We are allocating team ‘zones’ to reduce as much contact as possible between staff.
  • Reduction in the number of staff to reduce interaction.
    Minimising contact between Front of House workers and customers at points of service where appropriate.
  • It is very unlikely that you can catch coronavirus from food but we have put appropriate measures in the kitchen to reduce any risks during food preparation.
  • All employees subject to a daily wellness check. Anyone displaying symptoms of Covid-19 will be excluded from the workplace.
  • We are helping support NHS Test and Trace by taking contact details for all visitors to Highgrove.