Terms & Conditions - Gift Vouchers

Orchard Tea Room Gift Voucher terms and conditions

These terms and conditions apply to gift vouchers issued by A.G. Carrick Limited trading as ‘Highgrove’ (“us”, “we”, “our”).  Please read these terms and conditions as they tell you how you can use your gift vouchers.    

The gift voucher entitles the holder to spend its value in purchasing or food and beverages sold by us in our Orchard Tea Room.  We will give cash change for any unused value however the gift voucher has no cash redemption value and cannot otherwise be exchanged for cash. 

Gift vouchers may be used to make purchases of a higher price than the gift voucher value on payment of the difference. 

The gift voucher is valid for twelve months from the date of purchase after which point it will expire and cannot be used.  No refunds will be given on expiry.  It cannot be replaced if lost or stolen so please look after it carefully and treat it as cash. 

Gift vouchers may not be resold or transferred to a third party as part of a promotion or competition however you may give them as a gift.  If there are any queries about the gift voucher, the original purchaser must contact us and not the gift recipient.  We may cancel a voucher without payment of a refund where these terms have been breached.

Gift vouchers are not protected and in the unlikely event that we become insolvent you may not be able to use the voucher or receive a return of your funds.

 

Garden Tour Gift Voucher terms and conditions

These terms and conditions apply to gift vouchers issued by A.G. Carrick Limited trading as ‘Highgrove’ (“us”, “we”, “our”).  Please read these terms and conditions as they tell you how you can use your gift vouchers.    

The gift voucher entitles the holder to exchange it for one admission for a Garden Tour, to be booked online or in our shop at Highgrove House and Gardens.   The Garden Tour is described on our website.

If you or we subsequently cancel your booking in accordance with our terms and conditions for ticket sales, a gift voucher will be issued to confirm your entitlement to rebook.

The gift voucher is valid for twelve months from the date of purchase after which point it will expire and cannot be used. 

The gift voucher has no cash redemption value and cannot be exchanged for cash.  No refunds will be given on expiry.  It cannot be replaced if lost or stolen so please look after it carefully and treat it as cash. 

Gift vouchers may not be resold or transferred to a third party as part of a promotion or competition however you may give them as a gift.  If there are any queries about the gift voucher, the original purchaser must contact us and not the gift recipient.  We may cancel a voucher without payment of a refund where these terms have been breached.

Gift vouchers are not protected and in the unlikely event that we become insolvent you may not be able to use the voucher or receive a return of your funds.


Champagne Tea Gift Voucher terms and conditions

These terms and conditions apply to gift vouchers issued by A.G. Carrick Limited trading as ‘Highgrove’ (“us”, “we”, “our”).  Please read these terms and conditions as they tell you how you can use your gift vouchers.    

The gift voucher entitles the holder to exchange it for one admission for a Champagne Tea Tour, to be booked online or in our shop at Highgrove House and Gardens.   The Champagne Tea Tour is described on our website.

If you or we subsequently cancel your booking in accordance with our terms and conditions for ticket sales, a gift voucher will be issued to confirm your entitlement to rebook.

The gift voucher is valid for twelve months from the date of purchase after which point it will expire and cannot be used. 

The gift voucher has no cash redemption value and cannot be exchanged for cash.  No refunds will be given on expiry.  It cannot be replaced if lost or stolen so please look after it carefully and treat it as cash. 

Gift vouchers may not be resold or transferred to a third party as part of a promotion or competition however you may give them as a gift.  If there are any queries about the gift voucher, the original purchaser must contact us and not the gift recipient.  We may cancel a voucher without payment of a refund where these terms have been breached.

Gift vouchers are not protected and in the unlikely event that we become insolvent you may not be able to use the voucher or receive a return of your funds.

 

Private Garden Tour Gift Voucher terms and conditions

These terms and conditions apply to gift vouchers issued by A.G. Carrick Limited trading as ‘Highgrove’ (“us”, “we”, “our”).  Please read these terms and conditions as they tell you how you can use your gift vouchers.    

The gift voucher entitles the holder to exchange it for one admission for an Individual Garden Tour, to be booked online or in our shop at Highgrove House and Gardens.   The Individual Garden Tour is described on our website.

If you or we subsequently cancel your booking in accordance with our terms and conditions for ticket sales, a gift voucher will be issued to confirm your entitlement to rebook.

The gift voucher is valid for twelve months from the date of purchase after which point it will expire and cannot be used. 

The gift voucher has no cash redemption value and cannot be exchanged for cash.  No refunds will be given on expiry.  It cannot be replaced if lost or stolen so please look after it carefully and treat it as cash. 

Gift vouchers may not be resold or transferred to a third party as part of a promotion or competition however you may give them as a gift.  If there are any queries about the gift voucher, the original purchaser must contact us and not the gift recipient.  We may cancel a voucher without payment of a refund where these terms have been breached.

Gift vouchers are not protected and in the unlikely event that we become insolvent you may not be able to use the voucher or receive a return of your funds.