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Conditions of Admission to The Gardens at Highgrove House

1.     Introduction

1.1   As a visitor to The Gardens at Highgrove House you are subject to these terms and conditions together with the applicable Terms of Application (current versions of which are available at www.highgrovegardens.com) each as may be amended from time to time by us by posting the amended version on our website at www.highgrovegardens.com.  The Conditions were last updated on 1st of February 2018.

1.2    Capitalised words used but not defined in these Conditions of Admission bear the meaning given in the applicable Terms of Application.

2.      Admission to The Gardens at Highgrove House.

2.1    You will be admitted to The Gardens at Highgrove House only upon presentation, on demand, of a valid and fully paid ticket or other document entitling the holder to be admitted ("Admission") to The Gardens at Highgrove House. An Admission may be rendered invalid by cancellation either by The Royal Collection Trust, a charity registered in England and Wales (1016972) and in Scotland (SCO39772) or A.G Carrick Ltd ("us") under the Conditions or by group organisers, travel agents or tour operators from whom the Admission has been obtained in accordance with the terms of issue.

2.2    We reserve the right in our sole and absolute discretion to refuse admission to The Gardens at Highgrove House of any person if circumstances reasonably so require and our decision shall be final and binding.  We also reserve the right to suspend or cut short a particular visit if circumstances reasonably so require. If the cancellation is through no fault of your own, we shall provide an appropriate refund for your Admission.  We shall not be liable for any additional costs you may have incurred or will incur.

2.3    Your Admission allows access only to the areas of The Gardens at Highgrove House open on the day, at the time and for the period (if any) stated on the Admission and no other rights or permissions whatsoever are conferred by the Admission.  Access to other parts of the Residence is prohibited.

2.4    Where a time of visit is stated on the Admission, you will not be admitted if you arrive late unless a later admission time becomes available on that day, and then only at our absolute discretion.  No refund will be made should you arrive late, on the wrong day or after opening hours and not be admitted. If you arrive early, you will not be admitted until the time specified on the Admission unless we agree otherwise.

2.5    As the Private Home of Their Royal Highnesses The Prince Of Wales and The Duchess Of Cornwall, the opening arrangements may change at short notice.  In the event of change to your proposed visit date, we reserve the right to cancel and refund your Admission, or, where possible and if you prefer, offer an alternative visit date.

3.      Admission Restrictions and Controls

3.1    The Gardens at Highgrove House are protected sites under section 128 of the Serious Organised Crime and Police Act 2005.  Trespass at the site is a criminal offence.  You must remain within the public area at all times.  Failure to do so may make you liable to prosecution.

3.2    You agree at all times while visiting the The Gardens at Highgrove House to comply with the Conditions and with any directions given by ourselves or by our representatives.

3.3    You agree to submit to, and comply with, the security checks in place at the point of admission to The Gardens at Highgrove House and at such other points on the premises of the Residence as we consider appropriate.  We may refuse admission if you fail to submit to or to comply with the security checks.

3.4    Any member of staff and/or any authorised person may refuse admission to, or to eject from the residence at any time without refund any Ticket Holder who, in their reasonable opinion, is not wearing appropriate attire.  This includes the wearing of commercial, political, controversial, obscene or offensive signage or logos.

3.5    We welcome Visitors with additional access requirements. However, ground limitations at The Gardens at Highgrove House mean that Visitors with such requirements may be required to use a designated route and our Health and Safety obligations mean that in certain areas of The Gardens at Highgrove House, the numbers of such Visitors at any one time is limited.  As such, you must inform our Ticket Sales and Information Office of any such access requirements at the time of booking.  Further details of our access facilities can be found on our website FAQ or by telephoning the Ticket Sales and Information Office on +44 (0)303 123 7310.

3.6    Children under the age of 16 years must be accompanied by an adult over the age of 17 (who must also have an Admission) ("the Responsible Adult").  Responsible Adults shall be held responsible for the acts of the children they accompany.

3.7    We may require that any Visitor (and, where the Visitor is a child, the Responsible Adult) whose behaviour is in any way disruptive or dangerous leaves the Residence immediately and without refund of the Admission(s) paid.

3.8    Animals, other than guide, hearing or assistance animals, will not be admitted to any The Gardens at Highgrove House.

4.      Security

4.1    For safety reasons, with the exception of Clause 4.2 (at our discretion), we do not permit the use of electrical devices, mobile telephones, photography, binoculars or any form of recording equipment including wearable devices. Smoking, including electronic cigarettes, is strictly prohibited throughout The Gardens at Highgrove House. All items should be switched off and secured in vehicles. We will not be responsible for the safe-keeping of any items and exclude all liability for the loss of any such item (except where such loss is due to our negligence or other breach of duty).

4.2    You may carry handbags and use pacemakers, hearing aids, powered wheelchairs and other electrical or electronic equipment needed for health reasons. Random checks of personal belongings can be carried out at any time.

4.3    The consumption of food and drink in The Gardens at Highgrove House is strictly prohibited with the exception of bottled water. Only food purchased at The Gardens at Highgrove House may be consumed in The Orchard Restaurant or terrace.

4.4    The use of photographic, film and video equipment including wearable devices is not permitted at The Gardens at Highgrove House.

5.      Liability

5.1 You acknowledge that you will be liable to us for any damage caused by you to any area of The Gardens at Highgrove House or to any of its contents or for any injury caused to any of our staff or representatives or to other Visitors during your visit. Without prejudice to the foregoing, you further agree that:

5.1.1 where you are the Responsible Adult, you shall also be liable for all children that you accompany; and

5.1.2 where you are the Organiser of a Group, you shall be jointly and severally liable (with the applicable Visitor(s)) for any damage caused by the Visitors in the Group.

5.2    Except in respect of death or personal injury caused by our negligence or by that of our employees or any other liability that cannot, as a matter of law be excluded or limited:

5.2.1 we exclude our liability for any loss, damage, cost or expense suffered by you or occurring to any items belonging to you as a result of your visit; and

5.2.2 our liability to you shall be limited to the price of your Admission.  Under no circumstances will we be liable to you or to any third party for any consequential or indirect loss, damage or expense.

5.3    Without prejudice to Clause 5.2, we will not be liable for any breaches of the Conditions or delays arising from any event outside our control, including (but not limited to) fire, flood, storm, strikes, riots, civil commotion, material disaster, unscheduled State occasions, war or acts of governmental or parliamentary authority.

6.      Data Protection

The Royal Collection Trust will process your data in accordance with the General Data Protection Regulation and related legislation.

We may use your personal information (and the personal information of any other Visitors included in your application) for processing your application, responding to any enquiry you or other members of your group make, and for generating aggregated, anonymous statistics regarding visits to the Official Residences. In addition, we may, subject to receiving relevant consent, send you or other members of your group newsletters and/or alerts and information regarding our offers and events.  You and the other members of your group may withdraw or amend your consent at any time.

We may also disclose your information (and the personal information of any other Visitors included in your application) to any sub-contractors and agents appointed by us to perform the above functions on our behalf and to such individuals and/or bodies as necessary to ensure our compliance with any applicable law, regulation, legal proceeding or governmental request.

7.      General

7.1    If you breach any provision of the Conditions, we are entitled to cancel your Admission immediately and without incurring any liability to you. We are also entitled (but not obliged) to cancel your Admissions immediately if you are unable to pay your debts within the definition set out in sections 123(1) or (2) of the Insolvency Act 1986 (interpreted on the basis that the words "it is proved to the satisfaction of the court" in sections 123(1)(e) and 123(2) are omitted), a receiver or an administrative receiver is appointed over any part of your assets, there is a presentation of a petition, or the making of an order or the passing of a resolution for your winding up, you make a proposal for or enter into any arrangement or composition for the benefit of your creditors or have a receiver (whether administrative, Law of Property Act 1925 or otherwise) appointed or you enter into an administration or any step is threatened or taken with a view to your administration or any event occurs, or proceedings are taken, with respect to you in any jurisdiction to which you are subject that has an effect equivalent or similar to any of the above events.

7.2    The Admission is personal to you and may not be assigned, transferred or resold in any manner whatsoever other than in accordance with the Conditions.

7.3    Admissions may not under any circumstances be altered, defaced, overwritten or copied.  Any Admission which has been so treated is automatically void and the Visitor holding it will not be admitted.

7.4    The Conditions shall not be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to them.

7.5    The Conditions apply to all Admissions and supersede any earlier Conditions and all terms and conditions applying to previous years.  All other terms and conditions whether express or implied are hereby excluded to the extent permitted by law. The Conditions may not be waived or amended without our written consent.

7.6    The Conditions shall be construed in accordance with the laws of England.

7.7    Any disputes arising under the Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.