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All Profits Are Donated to Charity
Can I book for a large party?
Please contact firstname.lastname@example.org
to discuss your requirements.
Do you serve vegan options?
The vegetarian option can be altered to make your meal vegan-friendly. Please advise email@example.com seven days prior to your reservation.
I do not like anything on the menu. Can you provide something else?
Unfortunately, it will not be possible to provide different meals not already on the Christmas menu. Dishes can be altered to suit allergies and intolerances. Please contact firstname.lastname@example.org seven days prior to your reservation.
Can I bring my child/baby?
Yes. Tickets will need to be purchased for all children requiring a place at your table. We are unable to offer a children’s menu. A limited number of highchairs are available.
Do you have a Christmas market with stalls?
The Highgrove Estate Shop will be open throughout your visit, where you can browse a range of products. You will find everything you need for the perfect Christmas gift. From beautiful home and garden ware, unique Christmas decorations, luxury food and drink to artwork by The Prince of Wales – all under one roof.
What are the Shop opening hours?
The shop opening hours can be found on the Visitor Information on your e-ticket.
Can I arrive early to visit the shop first?
We recommend visiting the Estate Shop after your meal. The shop opening hours can be found on the Visitor Information on your e-ticket.
Can I swap my reservation time?
Tickets are non-exchangeable. However, in extreme circumstances we will try and accommodate your request. Please contact email@example.com to discuss.
We have booked separately but can we sit together?
Yes – Please contact firstname.lastname@example.org no later than seven days prior to your reservation.
Are you accessible by wheelchair?
Yes. Please contact email@example.com if you have any access enquiries.
Can I use my garden tour vouchers to book a festive lunch/supper?
Orchard Room vouchers can be redeemed against Garden Tours only. 2022 season dates will be released in early spring.
Do you need my guest names?
Guest names are not required unless there are any special dietary requirements. Please contact firstname.lastname@example.org no later than seven days prior to your reservation.
Do you have a drinks menu?
We have a selection of alcoholic and non-alcoholic options (including various festive tipples) available on the day.
How do I book a tour of the Gardens?
A range of tours is available, including Individual Garden Tours, Champagne Tea Tours, Group Garden Tours and Private Tours.
All of our Garden Tours can be found here >>
During the year we also announce a range of exciting events which take place at Highgrove. To find out more and to be kept up-to-date, please sign up for our newsletter and/or follow us on social media.
Check Events availability and book tickets here >>
Entry to the Gardens is by pre-booked e-ticket/ticket only.
• Garden Tours Buy e-tickets/tickets here >>
• Champagne Tea Tours Buy e-tickets/tickets here >>
• Group Garden Tours for Tour Operators/Organisers of Group Tours Buy e-tickets/tickets here >>
• Group Champagne Tea Tours for Tour Operators/Organisers of Group Tours Buy e-tickets/tickets here >>
• Private Tours Buy etickets/tickets here >>
My tickets have not arrived - what should I do?
E-tickets are now issued for Garden Tours and Events. These can be printed at home or shown on a mobile device when you arrive at Highgrove.
Please check your email inbox and junk/spam folder before querying missing e-tickets/tickets.
Is a visit inside Highgrove House included in tours?
No. Highgrove House is the private home of TRHs The Prince of Wales and The Duchess of Cornwall and is not open to the public.
Is there still a waiting list to visit the Gardens?
No. There is no longer a waiting list to visit the Gardens. E-tickets/tickets are sold on a first-come, first-served basis.
To be kept up-to-date with when e-tickets/tickets are available and when they go on sale, please subscribe to our newsletter >>
Is it possible to visit the Gardens without booking a Garden Tour or Event?
No. Only visitors with valid, pre-booked e-tickets/tickets for a Garden Tour or Event are allowed onto the Estate.
Can children attend a Garden Tour?
Unfortunately, Garden Tours and Events at Highgrove are not suitable for children under the age of nine. Children aged nine and over will be charged at the usual ticket rate.
Can I book a visit without a guided tour?
No. All Garden Tours at Highgrove are led by one of The Prince of Wales's experienced garden guides.
I am unable to attend my Garden Tour. Please can I rebook?
Please contact the bookings team at email@example.com
Is there a restaurant?
Yes. Our Orchard Tea Room will be serving a selection of freshly-made items and a choice of hot, cold and alcoholic drinks for guests following their Garden Tours. Reservations are not necessary. Please note that The Orchard Tea Room is not open for guests prior to their tour. See Orchard Room menu >>
For Champagne Tea Tours and Events, please let us know one week before your visit if you have any special dietary requirements. Please email firstname.lastname@example.org
More information about the Orchard Tea Room can be found here >>
Do I need to book a table in the Orchard Tea Room?
No. Bookings are not required for the Orchard Tea Room.
Is there a picnic area at Highgrove?
No. There are no picnic areas at Highgrove Gardens or in the car park. Only food purchased at Highgrove may be consumed in the Orchard Tea Room or on the Orchard Terrace.
Are there toilet facilities at Highgrove?
Yes. Toilets are available in the Orchard Room for use before and after your Garden Tour or Event. Please note that there are no toilet facilities within the gardens when you are on your Garden Tour.
Directions to Highgrove
You can view and download directions to Highgrove here >>
Do you require our vehicle registration prior to arriving?
No. We do not need to know your vehicle registration number.
My tickets were purchased as a gift and are in another name. Will I still be able to gain entry?
Yes. Please present your e-tickets/tickets upon arrival and give both your name and the purchaser's name when checking in.
Do you require all individual guest names prior to attending?
No. We only require the name of the lead member of your booking party. However, all visitors must carry a form of identification; this should preferably contain a photograph, such as a passport, driving licence or bus pass. If this is not possible, please bring a bank card and/or utility bill in the visitor's name.
Can you give me directions to Highgrove?
Directions to Highgrove can be found here >>
You can also download and print the Highgrove map and directions here >>
Note: Please aim to arrive 15 minutes before your Garden Tour/ Event to allow time for security checks.
Do tours go ahead in bad weather?
Gardens tours and events aim to continue in all weathers unless we have to close for safety reasons.
If severe weather, such as heavy snow, serious flooding or very strong winds, is forecast for the day of your visit, you will be notified of any changes as early as possible via email or text.
What documentation do I need to bring with me on the day?
All visitors must have pre-booked e-tickets/tickets for entry onto the Estate, as well as personal identification. This should preferably contain a photograph, such as a passport, driving licence or bus pass. If this is not possible, please bring a bank card and/or utility bill in the visitor's name.
What clothing/shoes should I wear?
If your visit includes a Garden Tour, we recommend sturdy footwear, as some paths are unmade or cobbled. Tours continue in wet weather, so weatherproof shoes or wellington boots and suitable weatherproof clothing are also recommended.
Can I hire a wheelchair/mobility scooter?
No. However, the Gardens are wheelchair and mobility scooter-friendly, and you are welcome to bring your own. The route through the gardens includes some paths which are unmade or cobbled. Please make sure that your wheelchair or mobility scooter is suitable for uneven terrain. Wheelchair users must be accompanied by a strong companion.
I need assistance. May I bring an access companion/carer with me?
Yes. Access companion tickets allow disabled visitors who need assistance to bring a carer or essential companion with them, free of charge, to help them on their Garden Tour.
To arrange a booking that includes an access companion e-ticket/ticket, please contact Customer Services email@example.com
If your visit is an event that includes a Garden Tour, access companion tickets are charged at the advertised price less the cost of the garden tour element.
Please note, access companion tickets are not available for guests who are able to drive their own mobility scooter. They are available for guests who bring a wheelchair.
Mobile phones, cameras, binoculars, tablet and laptop computers
The use of mobile phones and cameras is restricted to certain areas of the Estate, which will be explained to you on entry. Binoculars, tablet and laptop computers and all forms of recording equipment are not permitted for security reasons.
Smoking, including vaping and the use of e-cigarettes, is not permitted anywhere on the Estate.
Are dogs allowed?
Only assistance and guide dogs are allowed onto the Estate. Please contact Customer Services at firstname.lastname@example.org before your visit if you will be accompanied by an assistance or guide dog. Please do not leave dogs in your vehicle during your Garden Tour / Event.
We are running late - can we attend a later tour?
Garden Tours and Events run to a strict timetable.
In case of an emergency or if you are running late on the day of your tour please contact our Visitor Services team and continue to make your way to Highgrove.
Telephone: 01666 501900
We will do our best to accommodate you on a later tour if space is available, but this may not be possible as most tours run at full capacity.
We are arriving in separate cars - do we need to arrive together?
No. However, please make sure that each member of your booking has a copy of the pre-booked e-ticket/ticket to show on arrival to gain entry to the Estate.
I am arriving by taxi / being driven to Highgrove - can the driver drop me off and pick me up?
Yes. However, please make sure that your taxi driver/driver knows your full name. They will need to give this at the gate so that they are allowed to re-enter the Estate to collect you. Please also keep a note of your taxi driver/driver's contact details.
Is there a bus that drops me close to the entrance of Highgrove?
Public transport is limited in Tetbury. Unfortunately, there is no regular bus service that will drop you outside Highgrove.
Is it safe to walk to Highgrove from Tetbury?
Highgrove is two miles from Tetbury. The road can be very busy, and there is no continuous pavement. For safety reasons, we do not recommend arriving on foot.
I am coming to the area by train - do I need to book a taxi?
Yes. Kemble is the nearest railway station to Highgrove. Stroud and Chippenham are further away but still accessible. We strongly recommend that you pre-book a taxi from and back to the station before your journey. Depending on which station you use, please check its website for details of local taxi companies. Allow three to four hours in total for your visit at Highgrove. Most Garden Tours are two hours long, and guests usually spend additional time visiting the Orchard Tea Room and Estate Shop.
Can I leave my luggage with you during my Garden Tour?
Unfortunately, because of space constraints and security rules, it is not possible to leave luggage with us during your Garden Tour / Event.
A member of my party has forgotten their identification - can they still attend?
Please telephone our Visitor Services team to discuss on 01666 501900 or email email@example.com
Can I park my motorhome/campervan?
Motorhomes/campervans which are no longer than six metres can be accommodated in the car park. If your motorhome/campervan is longer than this, please discuss this with Customer Services before your visit. Please email firstname.lastname@example.org
Unfortunately, cars towing caravans are not permitted on the Estate.
Can I change my footwear after my Garden Tour and before I have tea?
Yes. You are welcome to return to your vehicle to change your footwear after your Garden Tour and before going into the Orchard Tea Room.
Can I use the Orchard Tea Room before my tour?
No. The Orchard Tea Room is only available for customer use after their Garden Tour.
Can I access the Tea Room without an admittance ticket?
Regrettably, the Orchard Tea Room is only open to visitors with an e-ticket/ticket for a Garden Tour or Event.
Can I book a table?
You do not need to book a table in the Orchard Tea Room. We have plenty of seating for all guests attending each day.
What will be on the menu?
Sample menu to follow.
Do you cater for specific dietary needs?
Yes. We will ensure specific dietary requirements are met if you notify Customer Services at least one week before your Garden Tour / Event. Please email email@example.com
Can I bring a birthday cake?
Yes. Please let Customer Services know before the day of your visit by emailing firstname.lastname@example.org
When is the best time of year to visit the Gardens?
The Gardens offer an ever-changing landscape throughout the year, so there is always something new to see. For regular updates on what is happening and in flower each month, please visit our social media pages:
When is the best time to see the Wildflower Meadow in bloom?
The Wildflower Meadow is usually flowering from late April until early June. However, this is heavily weather dependent. Many visitors return throughout the year, as the changing seasons mean there is always something new to see.
I could not use my 2020 Individual Garden Tour/Champagne Tea Tour vouchers in 2020 due to the Coronavirus pandemic. Please can I have replacement vouchers?
All vouchers with a 2020 expiry date have been extended for use in 2021. You do not need to take further action.
I redeemed my vouchers in 2020 for an Individual Garden Tour/ Champagne Tea Tour, but it was cancelled due to the Coronavirus pandemic. How do I book for 2021?
If you booked a Garden Tour that was cancelled, you were asked to contact the Booking Office for replacement voucher codes. If you did not contact the Booking Office, please submit your name, booking reference, and the date of your initial Garden Tour, and we will help you with your future booking. Please email email@example.com
My Garden Tour/Champagne Tea Tour was cancelled in 2020 due to the Coronavirus pandemic. Why have I not received a refund?
If you paid for your ticket using a credit or debit card, the Booking Office would have automatically refunded you. Please note, refunds will show on your bank statement on the date that you initially purchased the tickets.
If you paid for your ticket using redeemable vouchers, you were asked to contact the Booking Office for replacement voucher codes. If you did not contact the booking office, please submit your name, booking reference, date of your initial Garden Tour, and we will assist you.
I am unsure if I have received a refund for my Individual Garden Tour/Champagne Tea Tour that was cancelled in 2020 due to the Coronavirus pandemic.
Refunds will show on your bank statement on the date that you initially purchased the tickets.
I have not received a refund for my Individual Garden Tour/Champagne Tea Tour vouchers that were cancelled in 2020 due to the Coronavirus pandemic.
As we cannot refund the recipients of gift vouchers, please submit your name, booking reference, and the date of your initial Garden Tour, and we will help you firstname.lastname@example.org
I received Individual Garden Tour/Champagne Tea Tour vouchers after October 2020, but they have expired.
Due to changing government guidance regarding the Coronavirus pandemic, we have decided not to reprint vouchers just yet. However, please be assured that the 2020 vouchers you hold are valid for the full 2021 season.
Can our vouchers be extended for 2021?
Champagne Tea Tour vouchers and Individual Garden Tour vouchers will be extended until the end of October 2021.
Guests who have yet to redeem their vouchers are advised to sign up for Highgrove's newsletter to receive the latest information about upcoming release dates. Subscribe to our newsletter >>
How will I find out about upcoming ticket sales dates?
To find out the most up-to-date information about ticket sales, please ensure that you have signed up for the Highgrove newsletter. Subscribe to our newsletter >>