Important Information

Customer Services

0333 222 4555

Monday - Friday 9am – 5pm

What to bring
  • All visitors must have a pre-booked ticket for entry onto the estate.
  • Please bring a form of photographic identification, ideally a passport, driving license or bus pass. Alternatively, we'll accept two utility bills under your name.

Safety and security
  • Tours and events adhere to a strict timetable so please arrive no later than 15 minutes prior to your tour/event time to allow for parking and security checks. Exact arrival times are detailed on the specific tour and event pages and tickets.
  • For security reasons, the use of binoculars and all forms of recording equipment are prohibited within the gardens. The use of mobile phones (for photography) and cameras are permitted in the Orchard Restaurant and Terrace. Please switch off all mobile phones and cameras for the duration of your tour.
  • For visitor safety, random bag checks are in operation.
  • Smoking, including e-cigarettes, is not permitted on the estate.
  • Visitors can access their vehicles before and after their garden tour.
  • We regret Highgrove tours and events are not appropriate for children under the ages of 12 years old.

Accessibility
  • Garden routes are unmade with bumpy and uneven surfaces - we suggest wearing sturdy shoes or wellington boots for your visit. Please also wear suitable clothing for wet weather conditions.
  • Disability access requirements can be arranged prior to your visit by contacting customer services.
  • Wheelchair users must be accompanied by a strong companion. For garden tours, an access companion ticket allows you to bring a carer or essential companion with you on your garden tour free of charge. Please note that access companion tickets must be booked in advance via the booking office. 
    If you have booked a Highgrove event that includes a garden tour, you will be able to purchase an access companion ticket which allows you to bring a carer or essential companion with you on your garden tour free of charge. Please note that access companion tickets must be booked in advance via customer services and the cost of the garden tour will be deducted from the overall ticket cost.
  • Only assistance and guide dogs are allowed onto the estate. Please inform customer services prior to your event if you will be accompanied by an assistance or guide do.

Group Tours
  • Groups are asked to arrive in one vehicle or as few vehicles as possible due to limited parking on the estate.
  • Coaches are allowed onto Highgrove Estate to drop off and pick up guests. We do not provide onsite coach parking but offer local parking at Westonbirt Arboretum, GL8 8QS.
  • The Group Leader Declaration (posted with tickets) will be collected on arrival, together with a list of full names from your group.
  • For group tours (52 people), a set menu and lunch order form will be sent to the group leader prior to the event. This must be completed and returned no less than 3 days prior to visiting Highgrove.
  • Each group member will be required to bring their pre-booked ticket and a form of photographic identification.

Customer Services

0333 222 4555

Monday - Friday 9am – 5pm