Important Information

Booking information (Covid-19)

Our Customer Services team are working hard to answer your queries but please do bear with us if we're slightly delayed. We’ve reduced the number of people working in our offices to protect the well-being of our employees.

We would like to thank you for your understanding and patience at this very difficult time.

What to bring
  • All visitors must bring a form of photographic identification, ideally a passport, driving licence or bus pass to gain entry onto the Estate. Alternatively, we'll accept two utility bills under your name.
  • Tickets cannot be exchanged, refunded or replaced. The resale, alteration or defacing of a ticket will render it void.
In case of emergency

In case of an emergency ON THE DAY of your tour please contact our team as soon as possible:

Monday - Friday - Please contact our customer services team 

Saturday or Sunday - Please contact our visitor services team

    Safety and security
    • Tours and events adhere to a strict timetable so please arrive no more than 15 minutes prior to your tour/event time to allow for parking and security checks. Exact arrival times are detailed on the specific tour and event pages and tickets.
    • The use of mobile phones, cameras, binoculars and all forms of recording equipment is prohibited on the Highgrove Estate for security reasons. Please leave such items at home or in your vehicle.
    • For visitor safety, random bag checks are in operation.
    • Smoking, including vaping and the use of e-cigarettes, is not permitted on the Estate.
    • We regret tours and events at the Royal Gardens at Highgrove are not appropriate for children under the age of 12 years old.
    Accessibility
    • Garden routes are unmade with bumpy and uneven surfaces - we suggest wearing sturdy shoes or wellington boots for your visit. Please also wear suitable clothing for wet weather conditions.
    • Disability access requirements can be arranged prior to your visit by contacting Customer Services.
    • Wheelchair users must be accompanied by a strong companion. For garden tours and events that include a garden tour, an access companion ticket allows you to bring a carer or essential companion with you on your garden tour free of charge. Please note that access companion tickets must be booked in advance via the Booking Office and the cost of the garden tour will be deducted from the overall ticket cost.
    • Mobility scooters are not available to hire. Guests will need to bring their own mobility scooter to their tour. Access companion tickets are not included for those bringing a mobility scooter.
    • Only assistance and guide dogs are allowed onto the Estate. Please inform Customer Services prior to your visit if you will be accompanied by an assistance or guide dog.
      Coronavirus Health and Safety Statement

      The health and safety of our visitors and our employees remains of paramount importance. In order to ensure a safe and enjoyable visit, we have put in place the following measures:

      • Each tour will be limited to 12 visitors – making it a very exclusive tour
      • Increased space between tables in The Orchard Tea Room
      • Face coverings to be worn when entering the restaurant and can be removed when seated.
      • Complimentary automatic hand sanitising stations for visitor use
      • A one-way system will be in place aiding social distancing
      • Extra sanitising measures – we are keeping areas extra clean, disinfecting high contact surfaces thoroughly throughout the day
      • Cashless payments preferred where possible
      • Safety screens
      • We are helping support NHS Test and Trace by taking contact details for all visitors to Highgrove