Important Information

Booking information (Covid-19)

Our Customer Services team is working hard to answer your queries, but please bear with us if we are slightly delayed. We have reduced the number of people working in our offices to protect the well-being of our employees.

We would like to thank you for your understanding and patience.

What to bring
  • All visitors must have a pre-booked e-ticket / ticket to come onto the Estate. E-tickets / tickets cannot be exchanged, refunded or replaced. The resale, alteration or defacing of an e-ticket / ticket makes it void.
  • Please bring with you a form of photographic identification, ideally a passport, driving licence or bus pass. If this is not possible, please bring two utility bills in your name.
Emergency or running late

In case of an emergency or if you are running late on the day of your tour please refer to the contact information on your ticket.

    Safety and security
    • Garden Tours and Events run to a strict timetable. To allow time for parking and security checks, please plan your journey to ensure that you arrive at Highgrove 15 minutes before your Garden Tour or Event is due to start. Garden Tour or Event start times are printed on your e-tickets / tickets. If you are a coach party, please arrive 30 minutes before your Garden Tour is due to start.
    • The use of mobile phones and cameras is restricted to certain areas of the Estate which will be explained to you on entry. Binoculars and other forms of recording equipment are not allowed for security reasons.
    • Random bag checks may be carried out for security reasons.
    • Smoking, including vaping and the use of e-cigarettes, is not allowed anywhere on the Estate.
    • We regret that Highgrove Garden Tours and Events are not suitable for children under the age of nine. Children aged nine and over will be charged at the usual ticket rate.
    Accessibility
    • Some garden paths are unmade, with bumpy and uneven surfaces. We suggest wearing sturdy shoes or wellington boots and suitable outdoor clothing, especially in wet weather.
    • If you have any disability access concerns, please contact our Customer Services team to discuss your requirements. Please email customerservices@highgrovegardens.com.
    • Wheelchairs are not available to hire, but guests are welcome to bring their own wheelchair to Highgrove. Please ensure that it is suitable for uneven ground. Wheelchair users must also be accompanied by a strong companion.
    • Mobility scooters are not available to hire, but guests are welcome to bring their own mobility scooter to Highgrove. Please ensure that it is suitable for uneven ground.
    • Access companion tickets allow visitors who need assistance to bring a carer or essential companion with them free of charge to help them on their Garden Tour. Bookings including access companion tickets must be arranged through Customer Services. Please email customerservices@highgrovegardens.com.
    • Access companion tickets are not available for companions of guests bringing mobility scooters. They are available for wheelchair users who need an access companion to help them.
    • If your visit is an Event which includes a Garden Tour, access companion tickets are charged at the advertised price less the cost of the Garden Tour component.
    • Only assistance and guide dogs are allowed onto the Estate. Please let Customer Services know before your visit if you will be accompanied by an assistance or guide dog. Please email customerservices@highgrovegardens.com.