FAQs

We understand that visitors to the Royal Gardens at Highgrove may have questions before their visit. We hope our frequently asked questions will answer any queries you may have.

On The Day

Can you give me directions to Highgrove Estate?

Adverse weather conditions

What documentation do I need to bring with me on the day?

What clothing / shoes should I wear?

Wheelchairs and motorised scooters

Mobile phones, cameras and binoculars

Smoking

Are dogs allowed?

What to do if you are running late for your visit

Booking and Tickets

How do I book a tour of the Gardens?

How much does a tour of the Gardens cost?

My tickets have not arrived - what should I do?

Is a visit to Highgrove House included in the tour?

Is there still a waiting list to visit the Gardens?

Is it possible to visit the Gardens without booking a tour/event?

The Gardens

When is the best time of year to visit the Gardens?

When is the best time to see the Wildflower Meadow in bloom?

Facilities at Highgrove

Is there a restaurant?

Do I need to book a table in the Tea Room?

Is there a picnic area at Highgrove?

Are there cloakrooms/restrooms at Highgrove?

Health and Wellbeing (Covid-19)

Will you have fewer visitors than usual?

Do I need a face covering?

Are there hand-sanitiser dispensers and hand-washing facilities available on site?

How are you managing social distancing?

Will you be taking visitors’ temperatures?

What should I do if I develop symptoms of COVID-19 after my visit?

Will the Orchard Tea Room be open for refreshments?

Will the Estate Shop be open following our tour?

What other safety and hygiene measures will you take to make me feel safe during my visit?

What do I do if I feel unwell? Can I get a refund?

What should I do if I start to feel unwell during my visit?

Will toilet facilities be in operation on the day of my visit?

Garden Tours and Events 2020

Can our vouchers be extended for 2021?

How will I find out about upcoming ticket sales dates?

Will you rearrange Talking Gardens to a later date?

How do I contact you for more information?