TERMS & CONDITIONS - GROUP TOURS
APPLICATIONS FOR GROUP ADMISSIONS TO HIGHGROVE GARDENS AT HIGHGROVE HOUSE1. DEFINITIONS
In the Conditions the following words shall have the following meanings:"Admission"
Means a ticket or other entitlement issued by us allowing you to visit Highgrove Gardens on the date (if any) and at the time (if any) stated on the booking confirmation and which may be converted in certain circumstances."Conditions of Admission to Highgrove Gardens "
Means the Conditions of Admission to Highgrove Gardens, as may be amended from time to time, the current version of which is available at www.highgrovegardens.com."Group Tour"
Means the group of Visitors entitled to visit Highgrove Gardens under the Admission, Special Visit or Private Visit Admission;"Private/Exclusive Visit"
Means an Admission allowing a visitor to be admitted to the Highgrove Gardens for a Private/Exclusive Visit on the date and at the time stated in the Admission; "the Estate"
Means the areas of Highgrove Gardens stated on the Admission (including its grounds and outbuildings) open to Visitors on the date of admission;"Visitor(s)"
Means any persons entitled to visit the Residence, by virtue of an Admission.2. PURCHASE OF ADMISSIONS
2.1 An exclusive group tour for up to 26 people costs £730.00 and can be booked online. NEW BOOKING PROCESS FOR 2021 SEASON
- Tickets can only be purchased online.
- Reservations are not possible.
- Full payment will be required at time of booking.
- Due to Covid-19 restrictions, if Government advice dictates a maximum group size lower than booked, the cost difference will automatically be refunded.
Please note that Group Leader(s) may only perform a facilitating role to the Group and are strictly prohibited from performing any guiding role to the Group (and from purporting to be able to offer guiding services to the Group).
2.2 Our prices for Group Admissions vary from year to year. Our current prices can be obtained from the website www.highgrovegardens.com.
2.3 Payment to be made in full at time of booking online. No reservations can take place beforehand.
2.4 Payment to be made at the time of booking via the following payment methods: Visa Debit, Visa Credit, MasterCard Debit, MasterCard Credit.
2.5 It is the responsibility of the Organiser or Agent to check that the Admission is correct and to ensure that the Group attends Highgrove Gardens on the appropriate day at the appropriate time.
2.6 It is the responsibility of the Organiser or Agent to check the access requirements of the Estate and to pre-book requirements with the Customer Services team firstname.lastname@example.org.
2.7 The Organiser or Agent acknowledges that all Visitors in the Group are subject to the Conditions and undertakes to obtain and give a copy of the Conditions to each Visitor in the Group.3. CANCELLATION
3.1 Group Admissions and Private/Exclusive Visit Admissions may only be changed at our absolute discretion. Where we agree to change a Group Admission or Private/Exclusive Visit Admission, we reserve the right to charge a reasonable administration fee.4. SALE OF GROUP AND PRIVATE/EXCLUSIVE VISIT ADMISSIONS BY AN ORGANISER
If you are an Organiser, you may not without our consent sell Admissions other than to members of a club or association or to members of your families; any sale being not for profit. Our consent is entirely at our own discretion.5. SALE OF GROUP AND PRIVATE/EXCLUSIVE VISIT ADMISSIONS BY AN AGENT
5.1 If you are an Agent, you may sell Admissions only as part of a package comprising the Admission and other elements such as accommodation and/or transport.
5.2 Any package which includes a Group Admission or Private/Exclusive Visit Admission must offer "good value for money". It must be sold for the price which the Visitor would reasonably expect to pay for a similar package. Your package must not oblige a Visitor to obtain services (including accommodation and/or transport) from any party (other than a permitted sub-agent) unless such services are part of a package previously approved by us.
5.3 You may use a Group Admission or Private/Exclusive Visit Admission as part of a package sold to your own customers or you may sell a Group Admission or Private/Exclusive Visit Admission in its entirety to a sub-agent for resale to Visitors (but not for resale to further sub-agents). You must, on request, provide us with details (including address, telephone and fax numbers and e-mail address) of any sub-agent, and the terms on which such sale is to be made.
5.4 Organisers and Agents are required to supply for our prior approval any promotional/ marketing material relating to your visit or packages which include admission to The Gardens at Highgrove House. As a minimum, you must please ensure:
i) all such materials are factually accurate compared to current Highgrove Gardens website information;
ii) all such materials are of a style and tone that reflects Highgrove Gardens terminology as far as reasonably possible;
iii) all such materials which contain Highgrove Gardens images are correctly credited.
5.5 No use of the names Highgrove Enterprises, Highgrove Enterprises Limited, A.G Carrick, A.G Carrick Ltd, Highgrove House, Highgrove Gardens or any of our trade marks or any other name or logo that suggests a connection to us may be used other than with our prior written authority.