Terms & Conditions - Individual Tours

Applications for Individual Visitor Admissions to The Gardens at Highgrove House

You may apply to The Royal Collection Trust or A.G Carrick Ltd ("us") for Admissions to those parts of the The Gardens at Highgrove House open to the public, subject to these Terms of Application and the Conditions of Admission to The Gardens at Highgrove House each as may be amended from time to time by us by posting the amended version on www.highgrovegardens.com The Conditions were last updated on 1st of February 2018.

1.     Definitions

In the Conditions the following words shall have the following meanings:


means a ticket or other entitlement issued by us allowing you to visit The Gardens at Highgrove House on the date (if any) and at the time (if any) stated on the ticket and which may be converted in certain circumstances.

"Conditions of Admission to The Gardens at Highgrove House "

Means the Conditions of Admission to The Gardens at Highgrove House, as may be amended from time to time, the current version of which is available at www.highgrovegardens.com.

“Private Garden Tour / Exclusive Garden Tour”

Means a private guided tour of The Gardens at Highgrove House.

“Standard / Individual Garden Tour”

Means an Admission allowing a Visitor to be admitted to The Gardens at Highgrove House for a garden tour as part of group of up to 26 persons on the date and at the time stated in the Admission;

"the Estate"

means the areas of The Gardens at Highgrove House stated on the Admission (including its grounds and outbuildings) open to Visitors on the date of admission;


means any persons entitled to visit the The Gardens at Highgrove House, by virtue of an Admission.

2.     Purchase of Admissions

2.1    You may apply for Admissions by telephone or (under the applicable Terms of Application) from our website www.highgrovgardens.com (to the extent that each method of purchase is made available from time to time). 

2.2    We accept applications subject to availability and on the basis that applications made by you are correct (unless you indicate otherwise). We shall determine, in our sole discretion, the number of Admissions allowed at The Gardens at Highgrove House.

2.3    Our prices for Admissions vary from year to year. Our current prices and any administration fees can be obtained from the Ticket Sales and Information Office and the above website. Children under the age of 5 are admitted free of charge. Different terms may from time to time be offered to children aged 5 to 16 (inclusive), adults (aged 17 and over) and visitors with disabilities. You agree to pay the current price in respect of each Admission.

2.4    You must provide payment in full with your application for Admissions.  Subject to availability, we will accept your application and provide you with appropriate Admissions, either by post (provided the application is received by us in enough time before the date of the visit that we consider that we can send them to you) or by email where your ticket must be printed in order to gain Admission to the Estate.

2.5    Payment may be made via the following payment methods: Visa Debit, Visa Credit, MasterCard Debit, MasterCard Credit & Maestro.

2.6    Admissions purchased by you may be given by you to third parties as gifts but they may not under any circumstances be re-sold or exchanged.  Any resale or exchange of an Admission automatically renders it void and we may refuse entry to any person who we reasonably believe holds a resold or exchanged Admission, without liability to pay any compensation.

2.7    It is your responsibility or (if you are not the Visitor) the responsibility of the Visitor to check that the Admission is correct and to ensure that you (or the Visitor) attend The Gardens at Highgrove House on the appropriate day at the appropriate time (if any is specified on the Admission) and comply with the Conditions.

Risk of loss of an Admission passes to you upon delivery/attempted delivery by us to the address or email address specified in your application (as applicable). We reserve the right to refuse to issue a replacement Admission in the event that it is lost and, where we agree to issue a replacement, to charge a reasonable administration fee for issuing the replacement Admission.

Purchasers of joint tickets for any tour must pay for one admission per person visiting. One ticket cannot be split between two people.

3.     Cancellation

3.1    If you breach any provision of the Conditions, we are entitled to cancel your Admission immediately and without incurring any liability to you.

3.2    In the event that the agreement between us formed under the Conditions is terminated for whatever reason we will be entitled to the payment of any sums due to us that would have been payable by you had the agreement not been terminated.

3.3 Tickets are non-refundable and exchanges are only considered in certain circumstances.

3.4 If you are unable to use your tickets we can offer a ticket exchange facility, subject to availability. All exchange requests must be made by calling the Booking Office on 0303 123 7310 and will incur a £2.50 exchange fee per transaction

3.5 The weather on the Highgrove Estate is monitored using metoffice.gov.uk. In the event of adverse weather, we reserve the right to delay or cancel events and garden tours.