TERMS & CONDITIONS - INDIVIDUAL TOURS
APPLICATIONS FOR INDIVIDUAL VISITOR ADMISSIONS TO HIGHGROVE GARDENS
- DEFINITIONS
In the Conditions the following words shall have the following meanings:
"Admission"
means a ticket or other entitlement issued by us allowing you to visit Highgrove Gardens on the date (if any) and at the time (if any) stated on the ticket and which may be converted in certain circumstances.
"Conditions of Admission to Highgrove Gardens "
Means the Conditions of Admission to Highgrove Gardens, as may be amended from time to time, the current version of which is available at www.highgrovegardens.com.
“Private Garden Tour / Exclusive Garden Tour”
Means a private guided tour of Highgrove Gardens.
“Individual Garden Tour”
Means an Admission allowing a Visitor to be admitted to Highgrove Gardens for a garden tour as part of group of up to 26 persons on the date and at the time stated in the Admission;
"the Estate"
means the areas of Highgrove Gardens stated on the Admission (including its grounds and outbuildings) open to Visitors on the date of admission;
"Visitor(s)"
means any persons entitled to visit the Highgrove Gardens, by virtue of an Admission.
- PURCHASE OF ADMISSIONS
2.1 You may book online for tickets from our website www.highgrovegardens.com
2.2 Our prices for Admissions vary from year to year. Our current prices and any administration fees can be obtained from the above website. Children under the age of 9 are admitted free of charge. You agree to pay the current price in respect of each Admission.
2.3 You must provide payment in full at the time of your online booking for Admissions. Booking confirmation will be emailed to you.
2.4 Payment may be made via the following payment methods: Visa Debit, Visa Credit, MasterCard Debit, MasterCard Credit.
2.5 Admissions purchased by you may be given by you to third parties as gifts but they may not under any circumstances be re-sold or exchanged. Any resale or exchange of an Admission automatically renders it void and we may refuse entry to any person who we reasonably believe holds a resold or exchanged Admission, without liability to pay any compensation.
2.6 It is your responsibility or (if you are not the Visitor) the responsibility of the Visitor to check that the Admission is correct and to ensure that you (or the Visitor) attend Highgrove Gardens on the appropriate day at the appropriate time (if any is specified on the Admission) and comply with the Conditions.
Purchasers of joint tickets for any tour must pay for one admission per person visiting. One ticket cannot be split between two people.
- CANCELLATION
3.1 If you breach any provision of the Conditions, we are entitled to cancel your Admission immediately and without incurring any liability to you.
3.2 In the event that the agreement between us formed under the Conditions is terminated for whatever reason we will be entitled to the payment of any sums due to us that would have been payable by you had the agreement not been terminated.
3.3 Tickets are non-refundable and exchanges are only considered in certain circumstances.
3.4 If you are unable to use your tickets we can offer a ticket exchange facility, subject to availability. All exchange requests must be made by emailing customerservices@highgrovegardens.com and will incur a £2.50 exchange fee per transaction.
3.5 The weather on the Highgrove Estate is monitored using metoffice.gov.uk. In the event of adverse weather, we reserve the right to delay or cancel events and garden tours.
