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Customer Services

Customer Services

At Highgrove we want you to be happy every time you shop with us.


Due to a technical fault with our telephone communications, we are currently unable to answer phone calls. We are working with our provider to resolve the issue and hope to be back up and running shortly. In the meantime, if you have any queries please email our customer services team on


Contacting Customer Services

By email: we endeavour to answer emails within one working day.

By post:

A.G. Carrick Limited
Unit 7
Warren Business Park
Knockdown Nr. Tetbury
Gloucestershire, GL8 8QY

By telephone:

0333 222 4555 – available from 9.00am until 5.00pm Monday to Friday not including public holidays. At busy times we may not be able to answer your call or respond to a message immediately. We apologise for any inconvenience caused. Calls cost up to 5p  a minute from a UK landline. Calls from a mobile may cost considerably more.

Garden Tours

If you wish to enquire about booking a garden tour or have a query regarding a booking you have made, please contact our booking office on: 0303 123 7310.  Open 7 days a week, 9am – 5pm.