Vacancies - Retail Manager

We have an exciting opportunity for a Retail Manager to join our team, with responsibility for managing two shops and pop-up retail events. Must have excellent retail experience and be willing to travel for retail events. As well as managing daily shop operations, the Retail Manager will drive sales performance and lead the retail team (currently 16 staff, comprising full-time, part-time and seasonal) to deliver excellent customer service.

Apply Now

Location: The Highgrove Estate and Tetbury, Gloucestershire
Department: Retail
Reports to: Retail and Brand Director
Contract: Permanent; Full-time

Job Summary:

The Highgrove Retail Manager will be responsible for managing two shops and any pop-up retail events. Must have excellent retail experience and be willing to travel for retail events. As well as managing daily shop operations, the Retail Manager will drive sales performance and lead the retail team (currently 16 staff, comprising full-time, part-time and seasonal) to deliver excellent customer service.

Key responsibilities include managing inventory, implementing marketing promotions, controlling budgets, and ensuring health and safety compliance. Also responsible for managing sales figures, training staff, and ensuring in-store customer satisfaction.

Main areas of responsibility:

  • Sales & Profitability: Setting, monitoring, and achieving sales targets while analysing KPIs and managing budgets to drive revenue and hit sales targets.
  • Staff Leadership: Recruiting, training, supervising, motivating, and scheduling staff to ensure high performance and compliance with company policies.
  • Operations Management: Overseeing daily opening/closing procedures, maintaining store cleanliness, and ensuring adherence to health and safety regulations.
  • Customer Service: Maintaining high customer service standards, resolving complaints, and fostering a positive, welcoming shopping environment.
  • Inventory Control: Managing stock levels, ordering, auditing, and organizing stock replenishment to meet demand.
  • Merchandising & Marketing: Implementing visual merchandising standards, promotional displays, and in-store events to increase visibility and sales.
  • Uphold confidentiality and work with discretion.
  • Attend meetings and training as required.
  • Carry out any other reasonable duties as required.

Required skills:

  • Proven experience in retail management or a similar leadership role.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent customer service skills and problem-solving abilities.
  • Good, data-driven business acumen (e.g., analysing sales reports).
  • Proficiency in retail IT systems and Point of Sale (POS) software.

Hours of work:

40 hours per week, worked over five days, which will include some weekend and evening work, and such other hours that are necessary for the proper fulfillment of duties or to meet unexpected or urgent demands.

If you would like to apply, select 'Apply Now' above and send your CV (stating 'Retail Manager Vacancy' as the subject line) together with information on the skills and experience you will bring as soon as possible.

View and download job description

Highgrove Gardens

Highgrove Gardens is a highly renowned garden, described as one of the most inspiring and innovative gardens in the UK. Since 1980, the gardens have been managed organically and include a variety of garden features and areas, including a walled kitchen garden, a thyme walk, topiary and hedging, a terrace garden, a cottage garden, wildflower meadows, island beds, an arboretum, a woodland garden, and various water features.

The King's Foundation

The King’s Foundation is a charity founded by King Charles III and was first formed in 1990. Inspired by the vision and values of His Majesty, the Foundation focuses on creating better communities where people, places and the planet can coexist in harmony.

The charity offers education courses for over 15,000 students annually, health and wellbeing programmes for nearly 2,000 people every year, and spearheads placemaking and regeneration projects in the UK and overseas to revitalise communities and historic buildings.

The King’s Foundation is headquartered at its flagship regeneration project, Dumfries House in Ayrshire, Scotland, and acts as custodian of other historic Royal sites including the Castle of Mey in Caithness, Scotland, and Highgrove Gardens in Gloucestershire, which are open to visitors. The Foundation also carries out its work at educational and cultural hubs in London, based at The King’s Foundation School for Traditional Arts in Shoreditch, Trinity Buoy Wharf on the River Thames and the Garrison Chapel in Chelsea.

The work of The King’s Foundation is underpinned by our Founder His Majesty The King’s philosophy of harmony: that by understanding the balance, the order and the relationships between ourselves and the natural world we can create a more sustainable future. We have a diverse and inclusive workplace, creating a welcoming, safe space for everyone. This means that every member of our team can bring their whole self to work. We encourage qualified applicants from a wide range of backgrounds to apply to and join The King’s Foundation and bring their valuable skills and experiences.

The Foundation is committed to the equal treatment of all current and prospective employees, including the provision of workplace adjustments. We do not tolerate discrimination based on protected characteristics (age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership) or other differences such as socio-economic background or social origin.

Image: Designed by Marek Levak / Pexels