Terms & Conditions - Admission to The Gardens at Highgrove House


1.1 As a visitor (“Visitor”) to The Gardens at Highgrove House (“The Gardens”) you are subject to these conditions of admission (“Conditions”) together with the applicable terms and conditions of sale (“the Terms” - current versions of which are available at www.highgrovegardens.com) each as may be amended from time to time by us by posting the amended version on our website at www.highgrovegardens.com.

2.1 You will be admitted to The Gardens only upon presentation, on demand, of a valid and fully paid ticket or other document entitling the holder to be admitted ("Admission"). An Admission may be rendered invalid by cancellation by A.G Carrick Ltd ("us", “we”, “our”) a company registered in England and Wales with registration number is 02258628 and registered office at Clarence House, London, SW1A 1BA under these Conditions or the Terms or by group organisers, travel agents or tour operators from whom the Admission has been obtained in accordance with the terms of issue.

2.2 We reserve the right in our sole and absolute discretion to refuse admission to The Gardens of any person if circumstances reasonably so require and our decision shall be final and binding. We also reserve the right to suspend or cut short a particular visit if circumstances reasonably so require. If the cancellation is through no fault of your own, we shall provide an appropriate refund for your Admission. We shall not be liable for any additional costs you may have incurred or will incur such as travel and accommodation and any other wasted or unrecoverable expenditure. We will also not be responsible for loss of enjoyment, loss of opportunity, or for distress which may be caused.

2.3 Your Admission allows access only to the areas of The Gardens open on the day, at the time and for the period (if any) stated on the Admission and no other rights or permissions whatsoever are conferred by the Admission. Access to other parts of the Estate and residence is prohibited.

2.4 Where a time of visit is stated on the Admission, you will not be admitted if you arrive late unless a later admission time becomes available on that day, and then only at our absolute discretion. No refund will be made should you arrive late, on the wrong day or after opening hours and not be admitted. If you arrive early, you will not be admitted until the time specified on the Admission unless we agree otherwise.

2.5 As the Private Home of Their Royal Highnesses The Prince Of Wales and The Duchess Of Cornwall, the opening arrangements may change at short notice. In the event of change to your proposed visit date, we reserve the right to cancel and refund your Admission, or, where possible and if you prefer, offer an alternative visit date.

3.1 The Gardens at Highgrove House are protected sites under section 128 of the Serious Organised Crime and Police Act 2005. Trespass at the site is a criminal offence. You must remain within the public area at all times. Failure to do so may make you liable to prosecution.

3.2 You agree at all times while visiting the Gardens at Highgrove House to comply with the Conditions and with any directions given by ourselves or by our representatives.

3.3 You agree to submit to, and comply with, the security checks in place at the point of admission to The Gardens at Highgrove House and at such other points on the premises of the Residence as we consider appropriate. We may refuse admission if you fail to submit to or to comply with the security checks.

3.4 Any member of staff and/or any authorised person may refuse admission to, or to eject from the residence at any time without refund any Ticket Holder who, in their reasonable opinion, is not wearing appropriate attire. This includes the wearing of commercial, political, controversial, obscene, or offensive signage or logos.

3.5 We welcome Visitors with additional access requirements. However, ground limitations at The Gardens mean that Visitors with such requirements may be required to use a designated route and our Health and Safety obligations mean that in certain areas of The Gardens, the numbers of such Visitors at any one time are limited.

3.6 Children under the age of 16 years must be accompanied by an adult over the age of 18 (who must also have an Admission) ("the Responsible Adult"). Responsible Adults shall be held responsible for the acts of the children they accompany.

3.7 We may require that any Visitor (and, where the Visitor is a child, the Responsible Adult) whose behaviour is in any way disruptive or dangerous leaves the Estate immediately and without refund of the Admission(s) paid.

3.8 Animals, other than guide, hearing or assistance animals, will not be admitted to any part of The Gardens.

4.1 For safety reasons, with the exception of Clause 4.2 (at our discretion), the use of mobile phones and cameras is restricted to certain areas of the Estate which will be explained to you on entry. Binoculars and other forms of recording equipment are not allowed for security reasons. Smoking, including electronic cigarettes, is strictly prohibited throughout the Estate. We will not be responsible for the safe keeping of any items and exclude all liability for the loss of any such item (except where such loss is due to our negligence or other breach of duty).

4.2 You may carry handbags and use pacemakers, hearing aids, powered wheelchairs and other electrical or electronic equipment needed for health reasons. Random checks of personal belongings can be carried out at any time.

4.3 The consumption of food and drink in The Gardens is strictly prohibited with the exception of bottled water. Only food purchased on the Estate may be consumed in The Orchard Tea Room or on The Orchard Terrace.

4.4 The use of photographic, film and video equipment including wearable devices is not permitted in The Gardens.

5.1 You acknowledge that you will be liable to us for any loss or damage caused by you to any area of The Gardens or to any of its contents or for any injury caused to any of our staff or representatives or to other Visitors during your visit. Without prejudice to the foregoing, you further agree that:

5.1.1 where you are the Responsible Adult, you shall also be liable for all children that you accompany; and

5.1.2 where you are the organiser of a group, you shall be jointly and severally liable (with the applicable Visitor(s)) for any damage caused by the Visitors in the group.

5.2 We are responsible to you for foreseeable loss and damage caused by us. Except as excluded by condition 5.3, if we fail to use reasonable skill and care or otherwise comply with our contract to provide you with Admission, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking that contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

5.3 We are not responsible for consequential loss. To the maximum extent permitted by law, we shall not be responsible for any indirect or consequential losses arising from our performance of the contract of Admission or failure to perform it. This means we will not be liable for loss of profit, revenue, earnings, goodwill, reputation, opportunity, or for distress or loss of enjoyment. We will also not be responsible for your expenditure incurred by you in connection with your Admission, such as travel and accommodation, which are arranged by you at your own risk. Where your Admission is cancelled or the visit dates are changed we will not be responsible to you for your wasted or unrecoverable expenditure.

5.4 When we are not responsible for loss or damage. We will not be responsible for loss or damage you suffer where: (a) there is no breach of contract or legal duty of care owed by us to you; (b) where the loss or damage is not a direct result of our breach of the contract of Admission or is not foreseeable (save for death and personal injury caused by our negligence); or (c) to the extent that it results from your negligence or breach of the applicable terms.

5.6 We are not responsible for failures to perform outside our control. If we are unable to admit you to The Gardens on the visit date/time due to an event outside our control (which may include but shall not be limited to unscheduled State occasions) then we will contact you as soon as possible to let you know and we will endeavour to reschedule your visit. Only where we are unable to agree to reschedule to a date in the following 24 months will we cancel your Admission and provide a refund. In this situation we would require you to use your best efforts to find a convenient date. You will not refuse to reschedule to another date unless your circumstances have materially changed such that you can no longer visit. Provided we do this we will not be liable for our failure to comply with our obligations.

5.7 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Admission.

We collect certain personal transactional information (e.g., name, address, email address) in connection with all Visitors and this is processed by us in order to provide you with Admission. We may transfer your information to our partners and suppliers as required in order to fulfil your Admission. For details on how we use this information, please read our Privacy Policy. To fulfil our obligations to you we will communicate with you in writing to your postal address, by e-mail and by posting notices on the website. You agree to receive communications from us electronically in relation to your Admission and that electronic communications will satisfy any legal requirement for communications in writing. You may also agree to receive marketing communications from us in accordance with our Privacy Policy but you may opt out of these at any time. Please see our Privacy Policy for further details.

7.1 If you breach any provision of the Conditions, we are entitled to cancel your Admission immediately and without incurring any liability to you.

7.2 The Admission is personal to you and may not be assigned, transferred or resold in any manner whatsoever other than in accordance with the Conditions.

7.3 Admissions may not under any circumstances be altered, defaced, overwritten or copied. Any Admission which has been so treated is automatically void and the Visitor holding it will not be admitted.

7.4 The Conditions shall not be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to them.

7.5 The Conditions and the applicable terms as defined in the Terms apply to all Admissions and supersede any previous terms and conditions. All other terms and conditions whether express or implied are hereby excluded to the extent permitted by law. The applicable terms may not be waived or amended without our written consent.

7.6 These terms are governed by English law and you can bring legal proceedings in respect of the Admission in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Admission in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Admission in either the Northern Irish or the English courts.